Privacy notice

Last updated: 5 October 2026

Who we are

This website is run by DC Plumbing & Heating Contractors Limited (“we”, “us”), Unit 2A, Norton Ind Estate, Bellerton Lane, Stoke-on-Trent, Staffordshire, ST6 8ED. We are responsible for any personal information described in this notice.

If you have a question about this notice or your personal information, call us on 01782 308 200 or email dan@dcplumbingandheating.uk.com.

What this website collects

This website has no contact forms, accounts or analytics, and it does not set any cookies of its own. We do not use your visit to build a profile of you or show you adverts.

Hosting and security

The website is delivered by Cloudflare. To deliver pages and protect the site from attacks, Cloudflare processes technical information such as your IP address, browser type and the pages you request. See Cloudflare’s privacy policy.

Google Maps

Our Contact page does not load Google Maps until you choose “Show map”. When you do, your browser connects to Google, which receives information such as your IP address and may set cookies. If you prefer, use the “Open in Google Maps” link or our address instead. See Google’s privacy policy.

Links to other websites

Our website links to other sites, such as our Instagram page. Those sites have their own privacy policies, and we are not responsible for how they use your information.

When you contact us

If you phone or email us, we use your name, contact details and the details of your enquiry to reply to you and, if you go ahead, to provide our services. Our legal basis is taking steps at your request before entering into a contract, performing that contract, and our legitimate interest in responding to enquiries.

We keep this information only for as long as we need it for those purposes and to meet our legal obligations, such as keeping financial records. We do not sell your information.

Your rights

Under UK data protection law you have the right to:

  • ask for a copy of the personal information we hold about you
  • ask us to correct information that is wrong or incomplete
  • ask us to delete your information
  • ask us to limit or stop using your information
  • object to how we use your information

To use any of these rights, contact us using the details above. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Changes to this notice

We may update this notice from time to time. The date at the top shows when it was last changed.